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ProfessorJoerg Finsterwalder

Professor

Management, Marketing and Tourism

Orcid identifier0000-0002-7241-7628 (opens in a new tab)⁠
  • Professor
    Management, Marketing and Tourism
  • +6433693802 (Work)
  • Meremere 232

BIO

Interests in service research include: co-creation of services, customer-to-customer interaction, group services and consumer tribes, value networks and service ecosystems, service consumer behaviour, customer experience, disasters and services. Industry specific interests are in the creative, airline and automotive industries.

TE WHARE WĀNANGA O WAITAHA - UNIVERSITY OF CANTERBURY APPOINTMENTS

  • Professor
    University of Canterbury, Management, Marketing and Tourism, UC Business School1 Dec 2005 - present

ACADEMIC POSITIONS

  • International Fellow and Visiting Professor (2025-)
    University of Technology, Arts, Sciences in Cologne (TH Köln), Schmalenbach School of Business and Economics, Cologne, Germany
  • Associate Head of Department (2021-2022)
    University of Canterbury, Management, Marketing and Entrpreneurship, Christchurch, New Zealand
  • Subject Leader of the Marketing Major and Coordinator the Marketing and Tourism Group
    University of Canterbury, Management, Marketing and Entrpreneurship, Christchurch, New Zealand

NON-ACADEMIC POSITIONS

  • Project Manager CRM
    Audi of America, Marketing, Auburn Hills, United States2005 - 2005
  • Project Manager Customer Retention
    Audi (Germany), Relationship Marketing, Ingolstadt, Germany2002 - 2005
  • Certified Bank Cleark,
    Sparkasse Gummersbach-Bergneustadt, Gummersbach, Germany1989 - 1992

DEGREES

  • Certified Life Coach (LC)
    Australia and New Zealand Coaching Alliance (ANZCAL), New Zealand2019
  • Postgraduate Diploma in Tertiary Teaching (PGDipTertTchg)
    University of Canterbury, Christchurch, New Zealand2009
  • PhD (Dr. rer. oec. HSG)
    University of St. Gallen, St. Gallen, Switzerland2002
  • Master’s Degree in Business Administration (Dipl.-Kfm.)
    Catholic University of Eichstätt-Ingolstadt, Eichstätt, Germany1998

LANGUAGES

  • German
    Can peer review
  • French
    Can read, write, speak and understand

FACULTY

  • UC Business School

GRADUATE RESEARCH SUPERVISION

  • Registered to supervise Master's/Doctoral students

SUSTAINABLE DEVELOPMENT GOALS

  • 1 No Poverty
  • 3 Good Health and Well Being
  • 5 Gender Equality
  • 8 Decent Work and Economic Growth
  • 10 Reduced Inequalities
  • 11 Sustainable Cities and Communities
  • 12 Responsible Consumption and Production

FIELDS OF RESEARCH